Return Policy
What is your return policy?
Crystal Amethyst Co does not accept returns. All sales are final.
What is your exchange policy?
Crystal Amethyst Co only offers exchanges, no refunds. If you receive your item and it is defective or damaged, you are eligible for an exchange ONLY after three days of receiving the item. Each order is packaged with love & care, but unfortunately things do get tossed around during the shipment process.
What if my product is damaged/defective?
If you receive your order and it is damaged/defective please email us at info@crystalamethystco.com. Please include your name, order number and picture of your damaged/defective order. We will be sure to get back to you within 1-3 business days.
What if I thought the appearance of my item was going to be different?
Unfortunately, all sales are final. Please review the item's description and photos before purchase. If you would like more photos of a video of a product before deciding to purchase please send an email to info@crystalamethystco.com
What address do I ship my exchange to (If item is broken/defective)?
To exchange your product, please mail your package to: Crystal Amethyst Co, 501 Moss Street Unit #791711 New Orleans LA 70179. Be sure to include the full name that your order was originally placed under.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.If there was an error in your order due to our mistake, we are truly sorry! Please email us at info@crystalamethystco.com
What if I entered the incorrect address?
There are no address changes for incorrect addresses. When the item gets sent back to us, we will refund you for the product. We will not refund you for shipping expenses.
How long will my order take to be shipped?
All orders will be shipped within 5-8 business days. If item is a pre-order, please read the description below the product for shipping times & information.
Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes
